Shipping & Return Policy

We do ship internationally. Please see the international shipping section below.

SHIPPING METHOD

Cellular-Freedom com uses a variety of methods to ship your purchase! We typically analyze your order as a whole and determine which method will enable you to receive your package in the most efficient manner! We use the United States Post Office on most of our small orders. We typically use a First Class Service on small and light items. We use US Postal Priority Service on medium sized orders. When your order is Bulky or Heavy we will often send your package by DHL or UPS. The ultimate decision to decide whether to send an item via DHL/UPS or US Postal Service will also depend on your location within the United States.

SHIPPING TIME

Our warehouse is centrally located in Hooksett N.H. However, many of our shipments to the West Coast will be shipped in Priority boxes to speed up your delivery. Priority is a stated shipping time of 2-3 days but is not guaranteed. The other services all vary depending on location. Often delays in shipping can occur for reasons outside of our control. It is a rare circumstance, but sometimes an items could take up to two weeks for ultimate delivery. If you have any concerns about the shipping method we will use feel free to E-mail us at info@cellular-freedom.comOvernight and second day air service is available. Please E-mail us at info@cellular-freedom.com to arrange for this expedited service and also to receive a price quotation.

E-MAIL NOTIFICATION

We ship packages from our warehouse every day. Once your invoice is printed from EBAY, you will receive an automated e-mail from us notifying you that your package has shipped. At this point we have printed your invoice to pull your merchandise from our shelves and set it to be shipped. This is slightly misleading at times, since this e-mail is generated when we print your invoice. There could be a slight lag between you receiving your shipping notification and the actual item being delivered to the courier, since we still have to pull product and prepare the package for delivery. This lag is slight, but there are occasions when we print the invoices the night before in preparation for the next business day.

HANDLING TIME

Our warehouse maintains inventory for many different industries, but we typically can ship most orders within 1 business day after receiving payment. Handling time often depends on the time of day your payment is received. Many items will receive same day shipping and rarely will items ever ship later than 2 business days after payment is received. You will receive an e-mail letting you know when your item has been shipped. You should expect a 2 day handling time for your package to be shipped, but that is typically the worst case scenario. As mentioned above, many items have a same day or one day handling time. We do not ship on U.S. Holidays as the postal service is not running.

SHIPPING COST

Sometimes the actual shipping that you pay will be more than the shipping cost for us. (sometimes it is less) Before you begin to question why we would charge so much in the way of shipping, please remember that our shipping charge includes many different costs to our company. Employee expense related to pulling, preparing and delivering your package. There are packaging material costs. Risks associated with shipping, such as loss and damage. There are procurement and warehousing cost. Often these costs will be wrapped into the shipping charge. We do not hide the shipping cost in an attempt to mislead you. All shipping costs are stated in the auction.

TRACKING

We do not use a tracking service through the US Post Office. The US Post Office does not offer a true tracking service except on their express delivery packages! The only service that is offered from the US Post Office on first class and priority packages is delivery confirmation. This is a service that is different than tracking. Delivery confirmation only notifies the sender and receiver when the package is delivered. We do not see much value in this service, since it does not help you know when your package will be delivered or where your package is within the delivery channel.

Cellular-Freedom com is proud to ship internationally. Each auction has the domestic and international shipping rates quoted within them.

Shipping internationally does take longer to be delivered than domestic shipments. Often items can be slow clearing customs. Also many countries' postal systems are not efficient receiving international deliveries. Some items can arrive to your home country in 5-7 business days. Sometimes it may take up to 17 days. Shipping internationally is very inconsistent and your previous experience of receiving international packages should only be considered as a rule of thumb but not as the absolute delivery time.

Express Mail is on the other hand much more consistent and the order will be typically delivered within 7 days. We cannot mark your item as a "gift". We cannot mark your item's value down. We mark your item's value on the customs forms, as a company we are unwilling to accept the risks that go along with misrepresenting the package contents on the customs forms.

We are unable to combine shipping cost for international purchases, a separate invoice will be sent to you for each purchase.
All sales out side of the United States will have insurance required no exceptions.

We are not responsible for lost or stolen mail out side of the United States. We will ship to the address on verified Paypal account Via USPS using a USPS Customs Declaration Dispatch Note CP 72 to track through the USPS System. Once the item has left the USPS system it is up to the buyer of item to track and pay for all duties on said item. Tracking information on the USPS Customs Declaration Dispatch Note CP 72 will be provided to purchaser of item per their request. Any Paypal addresses that can not be verified for any reason the purchaser using that paypal account will except full responsibility for lost or stolen items from out side the the USPS system.

Our warehouse is closed on weekends, any order purchased after 10:00 AM Eastern time Friday will be shipped out the following Monday.

Questions about your shipping: shipping@cellular-freedom.com